On Air Now Channel 103 Chilled 10:00pm - Midnight
Now Playing The Weeknd In Your Eyes

£13k Average Payout For Finance Complaints

An average £13,000 compensation was paid out to islanders who complained about financial services last year.

The Channel Islands Financial Ombudsman helped to resolve 115 grievances in 2018.

Three quarters of those complaints were dealt with without the Ombudsman having to use its full powers and issue a binding decision.

More than half were settled in favour of the customer.

Current accounts continue to be the most complained about product, followed by investments, financial advice and mortgages.

Poor administration or fees and charges were the most common gripes.

More from Jersey News

Comments

Add a comment

Log in to the club to add your comment.

Channel 103 VIP

Become a Channel 103 VIP and get access to our exclusive Behind The Mic newsletter!

Just Played Songs

Jersey Weather

  • Wed

    15°C

  • Thu

    13°C

  • Fri

    12°C

  • Sat

    11°C

  • Sun

    12°C